🤖 Auto Messaging

Automated WhatsApp messages at every order stage. Fires instantly on status change + every 5 min background check.

⏱ Next check: —

⚙️ Settings

📲 Orders & Blast

🧪 Test & Run

📋 Message Log

📊 Message Flows

📡 Connection

WhatsApp Business API credentials. Shared across all products.

WABA Access Token

Meta for Developers → WhatsApp → API Setup

Phone Number ID

Meta for Developers → WhatsApp → API Setup

Apps Script URL

Read-only — synced from main settings

Team WhatsApp Number

Internal alerts for new orders go here

🔔 Internal Team Alerts

Messages sent to your team number — not the customer.

🔔 New order alert On new order

Instant WhatsApp to your team number when a new order lands

⏰ Unactioned reminders Every 2hrs · 9AM–5PM WAT

Repeating alert while order sits on New Order — stops when you action it

💬 Customer Messages

WhatsApp template messages sent automatically at each stage. Template names must match exactly what is approved in Meta.

✅ Order Confirmation New Order

Fires the moment a new order arrives · Params: Name · Product · Ref · Package

🚚 Out for Delivery In Progress + Delivered = Yes

Fires when agent toggles Delivered to Yes · Params: Name · Product · Ref · Package

🙏 Thank You Completed

Fires when order is marked Completed · Params: Name · Product · Ref · Package

🔁 Follow-Up Day 7 7 days after Completed

Reorder nudge · Params: Name · Product

🔁 Follow-Up Day 14 14 days · No reorder

Auto-skipped if customer already reordered · Params: Name · Product

▶ Run Check Now

Manually trigger the auto-messaging engine. It will scan all orders and fire any messages that are due based on current status.